Inside Unmanned Systems

OCT-NOV 2018

Inside Unmanned Systems provides actionable business intelligence to decision-makers and influencers operating within the global UAS community. Features include analysis of key technologies, policy/regulatory developments and new product design.

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22  October/November 2018 unmanned systems inside GROUND INNOVATIONS to take over the vehicle if necessary. The Oklahoma City team is work- ing to identify where its operations center will be located, said Susan Binkowski, CEO of Esperanza Real Estate Investments and co-owner of the BFL Grocery Company along with her husband, Hank. It will be up and running by early 2019, which is when the 10 Udelv vehicles are scheduled to be delivered. "If the vehicle encounters something new, it will stall for 10 seconds and beep to notify the tele-operations folks who are manning it," she said. "It's like a command center with huge televi- sions everywhere so the operators can Photo courtesy of Udelv. Delivery is one of the largest costs for merchants, and for consumers, has generally been a frustrating experience. By introducing autonomous technology, we're able to reduce overhead for merchants, meaning savings can be passed on to the consumer." Adriel Lubarsky, director of business development, Udelv " Udelv has completed more than 700 driverless deliveries since it began testing in January. 700 actually see the vehicle. They can look at the total environment around where the vehicle is sitting." HOW IT WORKS The goal is to automate the process as much as possible, and that begins with the way the orders are made and dis- patched, Delivery Guys CEO Armen Gasanyan said. Customers place their orders via the Draeger's Market web- site or an app in one system, and a sec- ond system then creates a task that lets Delivery Guys know there's an order. Through a third system, Udelv picks up the task and sends a reply back to the Delivery Guys team so they know the order is being taken care of and not to assign a driver. A vehicle is deployed to the facility, where a picker loads it before it heads out to the assigned location. The deliv- ery is made and Delivery Guys receives a notification that the task is com- plete. Orders usually arrive in about two hours, and customers also have the ability to place their order about a week out, Gasanyan said. Delivery Guys helped Udelv design the vehicle's compartments, which can hold a specific number of grocery bags so items don't shift while they are en route, Gasanyan said. Each compart- ment is separated so the bags don't touch each other, and automatically open for customers when they're ready to retrieve their groceries. Merchant and customer facing mo- bile apps make it possible to commu- nicate with the vehicle through the cloud. Like with the Uber app, both customers and retailers can track the vehicle and know when it's nearby and when it has arrived. Customers can even change the location and ask the

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